Customer Service Excellence Home Study Course

Qualification

The Customer Service Excellence home study course leads to the award Certificate in Customer Service Excellence - ASET Level 2. ASET is a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Course Syllabus

The course is divided up into seven modules, as follows:

Module 1: What is Customer Service Excellence?

• Why Plan for Excellence?
• Traditional Quality Systems
• Modern Quality Systems

Module 2: Why is Service Excellence Important?

• Financial Necessity
• Legal Necessity
• Marketing Necessity
• Survival Necessity
• Stakeholder Necessity

Module 3: What Do Customers Want?

• Identification of Needs
• Revealed Requirements
• Expected Requirements
• Emotional Requirements
• Finding Out What Customers Want
• Market Research

Module 4: How to Plan for Service Excellence

• Where Do You Fit In?
• Understanding the Situation
• Deciding on Standards
• Benchmarking
• Aims and Objectives
• Making a Plan for Any Size of Quality Project

Module 5: How to Deliver Service Excellence

• Project Plan with Quality Milestones
• Quality Requirements and Objectives
• Organisation and Responsibilities
• Conventions and Standards
• Controlling Change
• Resources and Deliverables
• Supplier Control
• Quality Techniques

Module 6: How to Monitor Service Excellence

• Quality Assurance
• Corrective Action
• Design Reviews
• Quality Audits and Reviews
• Testing and Reliability
• Training for Service Excellence

Module 7: How to Maintain Service Excellence

• Quality Evaluation
• Improving Skills
• Improving Service

Duration

You may register at any time and have a full year to complete your studies, with extensions being granted at our discretion. The Customer Service Excellence Home Study Course will take around 120 hours of study to complete.

Tutor Support and Assessment

The course is designed for you to study at home or work. You will receive a course manual, assignments and studyguide plus tutor support by mail and email. You will also have access to a dedicated student support line during working hours.

Each unit is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

What's included in the Customer Service Excellence Home Study Course?

• Studyguide
• Comprehensive study notes for each unit of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• ASET registration and accreditation

Your investment

£ 215.00

Methods of payment: Credit/Debit card online (using Paypal).

You can pay the course fees in full or by instalments.

If paying by instalments you will pay a deposit of £125, followed by 4 monthly instalments at £30 (credit card only). To pay by instalments please call 0845 094 5889 .

Pay full fee: £215.00

Check if delivery address is outside the UK (£30 for P+P)

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