Customer Relations Home Study Course

Following completion of this home study Customer Relations course you will:

• Understand the need for customer care skills
• Be able to identify strengths and weaknesses in your business’s care approach
• Be able to plan a caring approach
• Develop personal customer care skills – face to face
• Develop personal customer care skills – on the phone
• Understand how to deal effectively with anger, aggression and complaints
• Be able to define the role of receptionist
• Be able to describe good practice in receiving visitors and guests
• Be able to list the administrative function assigned to reception
• Understand the importance of security and personal safety

Qualification

The Customer Relations home study course leads to the fully accredited award Certificate in Customer Relations - ASET Level 2. ASET is a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Course Syllabus

The course is divided up into three modules, as follows:

Module 1: Customer Care

Why your firm needs customer care
Why you need to do something about it
Your plan of campaign
Customer care skills
Handling complaints

Module 2: Customer Care on the Telephone

Telephones – problems and opportunities
Telephone skills
Telephone Reception Skills
Dos and Don’ts on the telephone
Handling problems and objections
Controlling anger
Dealing with criticism
Communicating on the telephone
Handling complaints

Module 3: Reception Skills

The role of the receptionist
Being a ambassador
Receiving visitors & guests
Administration in reception
Telephone Skills

Duration

You may register at any time and have a full year to complete your studies, with extensions being granted at our discretion. The Customer Relations Home Study Course will take around 120 hours of study to complete.

Tutor Support and Assessment

The course is designed for you to study at home or work. You will receive a course manual, assignments and studyguide plus tutor support by mail and email. You will also have access to a dedicated student support line during working hours.

Each unit is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

What's included in the Customer Relations Home Study Course?

Studyguide
Comprehensive study notes for each unit of the course
Self-assessment activities
Assignments
Tutor support
Assignment marking & feedback
ASET registration and accreditation

Your investment

£ 215.00

Methods of payment: Credit/Debit card online (using Paypal).

You can pay the course fees in full or by instalments.

If paying by instalments you will pay a deposit of £125, followed by 4 monthly instalments at £30 (credit card only). To pay by instalments please call 0845 094 5889 .

Customer Relations Home Study Course

ASET Level 2
120 hours

Online payments are made using Paypal - all major credit and debit cards accepted.

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Home Business Start-Up Programme

Would you like extra support as you set up your business?

Lotus Start-Up Programmes have been designed specifically for women starting a business for a better work/life balance. In addition to your home study course you'll receive a range of other support services including success coaching, start-up mentoring and access to ongoing business support.