Conflict Management Home Study Course

Qualification

The Conflict Management home study course leads to the fully accredited award Certificate in Conflict Management - ASET Level 2. ASET is a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Course Syllabus

The course is divided up into three modules, as follows:

Module A:

Unit 1 Conflict and anger

• • understand the sources and nature of conflict
• • consider different conflict-handling styles
• • learn to understand and deal with anger

Unit 2 Listening skills

• • understand the ideal listening process
• • deal with prejudices which may damage your ability to listen
• • beware of traps for listeners

Module B:

Unit 3 Negotiation

• • understand the nature of establishment-community conflicts
• • see how these groups approach conflict situations
• • understand the ‘joint problem solving’ approach
• • learn good negotiating practice
• • consider strategies for rescuing difficult situations

Unit 4 Mediation

• • understand the meaning and nature of mediation
• • know when mediation is useful
• • understand the phases of the mediation process
• • deal with problems that can arise during this process
• • know what qualities you need to develop to be an effective mediator

Module C:

Unit 5 Crisis mediation

• • understand the problem of re-entry
• • look at causes of power imbalances in negotiation
• • learn to deal with these power imbalances
• • understand the importance of establishing a good working relationship with the other party
• • deal with the need for mediation in crisis situations

Unit 6 Practical Conflict Management Techniques

• Practical exercises for developing conflict management skills including
• • Anger management
• • Listening Skills
• • Negotiation
• • Joint Problem Solving
• • Role Plays
• • Adopting good practice
• • Things to avoid

Duration

You may register at any time and have a full year to complete your studies, with extensions being granted at our discretion. The Conflict Management Home Study Course will take around 120 hours of study to complete.

Tutor Support and Assessment

The course is designed for you to study at home or work. You will receive a course manual, assignments and studyguide plus tutor support by mail and email. You will also have access to a dedicated student support line during working hours.

Each unit is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

What's included in the Conflict Management Home Study Course?

• Studyguide
• Comprehensive study notes for each unit of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• ASET registration and accreditation

Your investment

£ 235.00

Methods of payment: Credit/Debit card online (using Paypal).

You can pay the course fees in full or by instalments.

If paying by instalments you will pay a deposit of £125, followed by 4 monthly instalments at £35 (credit card only). To pay by instalments please call 0845 094 5889 .

Pay full fee: £235.00

Check if delivery address is outside the UK (£30 for P+P)

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